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Analytical problem solvers.People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.What you will do:You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities currentManage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practicesYou will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processesTrain users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher trainingYou will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questionsProvide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management softwareCollaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelinesWhat you need:Bachelor’s degree required, preference for relevant degree in Nursing, Business or IT....
