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Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.ResponsibilitiesConduct root cause analyses, analyze operational data to identify trends and potential issues, and develop action plans to address identified problems.Review processes, consult, and appeal decisions to identify areas for improvement to optimize operations.Develop and deliver in-person compliance training and communication content.Serve as the primary point of contact for customer identification programs escalations from the business process operations teams, investigate and resolve customer identification issues, and escalate to management when necessary.Be a product specialist for compliance operations tools, Identify and report bugs to the Engineering team, debug technical issues, and manage access.
