Ready to be pushed beyond what you think you’re capable of?At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
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Ourwork cultureis intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience.
The Compliance Content Strategy team is integral to CX, providing high-quality instructions for Transaction Monitoring, Enhanced Due Diligence, Screening, and Complaints cases. Our content includes desktop procedures and customer communications, ensuring analysts have precise information when needed most. By continually optimizing content and adhering to regulatory standards, we enhance Coinbase’s operational efficiency and compliance.
As a Content Strategy Senior Program Lead, you will optimize compliance content strategies and processes at Coinbase. Partnering with CX Operations, Financial Crimes Investigations (FCI), Risk, QA, and L&D teams, your main focus will be on developing, reviewing, and enhancing resources like desktop procedures, job aids, and customer communications. Your goal is to ensure these materials are clear, concise, and accessible, empowering analysts to complete cases efficiently and accurately.
What you’ll be doing (ie. job duties):
Content Development and Management:
Content Audit, Review, and Coaching:
Data Analysis:
Stakeholder Collaboration:
Priority Management:
Leadership and Innovation:
What we look for in you (ie. job requirements):
Nice to haves:
Job #: P62709
Pay Transparency Notice:Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also includetarget bonus + target equity + benefits (including medical, dental, vision and 401(k)).Pay Range:$113,900—$134,000 USD
Pay Transparency Notice:Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also includetarget bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$113,900—$134,000 USD
