AtAutomattic, we believe in making the web a better place, and making our workplace a happy place. We hope you can join us on this journey!To support customers of Automattic products in the WordPress ecosystem, we empower the work of our customer support agents, whom we call Happiness Engineers, through tooling. Code wranglers on our Happiness operations team are essential to our ability to provide fast and stable connections between customers and support. They automate, create, and update custom tools that help Automattic serve our customers in the best way possible. They are heroes because they make Happiness Engineers' jobs easier and more efficient, build tools to provide customer insights to product teams, and continually solve problems to improve the customer experience.
AtAutomattic, we believe in making the web a better place, and making our workplace a happy place. We hope you can join us on this journey!
To support customers of Automattic products in the WordPress ecosystem, we empower the work of our customer support agents, whom we call Happiness Engineers, through tooling. Code wranglers on our Happiness operations team are essential to our ability to provide fast and stable connections between customers and support. They automate, create, and update custom tools that help Automattic serve our customers in the best way possible. They are heroes because they make Happiness Engineers' jobs easier and more efficient, build tools to provide customer insights to product teams, and continually solve problems to improve the customer experience.
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We’re looking for talented engineers worldwide, excited to help Automattic’s product ecosystem and Happiness team, and joinour mission to make the web a better place.
What have we worked on recently?
How do we work?
Enough about us, let’s talk more about you. The Software Engineer position might be a good fit if you:
Extra credit:
Speaking of interests and skills, here are some areas in which you can grow and have further impact in the future at the company:
These are exciting times at Automattic, and you’ll have a unique opportunity to shape the future of our products. Join us! We look forward to hearing from you.
Curious who works in engineering at Automattic?Meet our Code Wranglers– Brandon, Jeremy, Mark, Jennifer, Roy and Kat!
What to Expect:
Please note that we pay extra attention to your answers to the questions in the application form. They are a significant part of the hiring process, and we will review them just like we would review any other step of the hiring process. We’re always iterating, so if you happen to join us in the process, please feel free to offer feedback on what else we can include there!
Salary range: $70,000-$170,000 USD.Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
About Automattic
We are the people behindWordPress.com,WooCommerce,Tumblr,Simplenote,Jetpack,Longreads,Day One,Pocket Casts, and more. We believe in making the web a better place.
We believe in Open Source, and the vast majority of our work is available under theGPL.
Diversity, Equity, & Inclusion at Automattic
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Automattic is aMost Loved CompanyandDisability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication todiversity, equity, and inclusionand ourEmployee Resource Groups.
If you need any accommodations during the application or interview process, pleasesend us an email. We’re committed to ensuring our hiring process is accessible to all candidates.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
