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You’ll drive measurable results through your team and will be comfortable taking a hands-on approach to client care, demonstrating your expertise and focus on high performance. With a track record of managing and coaching junior-senior level employees, you’ll motivate and inspire your team to deliver at a consistently high level. Through proactive on the job training and support you’ll ensure everyone hits their personal target and can reach their career goals.Your leadership experience in a highly results-driven environment will allow you to add real value to our Client Services leadership team, ensuring you play a key role in our strategic transformation.What you’ll be doing:Leading your team from the front, with a hands-on approach and coaching styleRecruiting, training and managing team performanceAnalysing performance data to identify trends and areas for improvementReviewing and challenging current processes and practicesDemonstrating sound and fair decision making, showing objectivity and empathy while maintaining commercial focusDevising ‘Best Practice’ where it doesn’t yet exist and building the appropriate tools that will provide consistency and professionalismRepresenting New Client Activation and Account Management on the Client Services leadership teamYou know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. You’re not surprised at the end of any month as you’ve been monitoring the health of your territory’s base constantlyWhat you’ll need:You must have experience of managing a team of account managersA demonstrable background in client services, customer support or salesExperience of successfully managing and coaching a team of direct reportsAn analytical mind that uses data for effective decision makingAbility to work in a fast-paced environment with tight deadlines and KPI driven targetsResilient and receptive to change - helping drive continuous improvement and growthSelf-motivation with clear goals and ambitions, driven to go above and beyond expectations in the interest of the client and for PHMG’s brand reputationDemonstrable experience working within a matrix organisation, and responsible for ensuring the creative teams deliver what they need to for the Client Care Dept.What you’ll get in return:Competitive salary and rewards£50/month timekeeping bonusCareer development and progression directly linked to your performanceSmart pension schemeLife insurance and critical illness coverFree gym membership at PureGym from your first monthAll expenses paid company events in sought after venuesBirthday gifts and time off to celebrateOn-site barber and beauticianCreative, spacious offices with breakout areas and barFundraising initiatives for our registered charity - the PHMG Foundation#LI-ET1
