Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.Job ResponsibilitiesAnticipate and manage work volumes, adhering to established policies and deadlinesCollaborate with stakeholders to effectively resolve client issues / escalationsAnalyze and interpret client data to identify trends and develop department strategyDrive change initiatives, business strategy and technology enhancements programsManage in dynamic, high-pressure environments and contribute to business resiliency planningAttract, develop and retain top talent. Coach and engage - to drive performanceEvaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work cultureBuild and maintain a culture of trust, transparency and integrityIdentify opportunities for use of digital tools to offer self-service solutions with a high degree of successSolicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscapeEnsures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.Job Responsibilities
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Required qualifications, skills and capabilitiesComprehensive knowledge of Treasury Services and/or Custom Card productsData Analytics & Change Management experience - including presenting findingAbility to influence others without direct supervisionAbility to provide quantifiable management reporting & present findingsProject Management & ExecutionExcellent verbal, written, interpersonal, presentation, negotiating and organizational skillsStrategic thinking with the ability to adapt to changeDemonstrated team building skills and ability to work in a team environment6+ years of client facing work experienceDelivering Coaching and Feedback/People ManagementPreferred qualifications, skills and capabilitiesPrevious Team Management ExperienceBachelor of Science or Business Administration Degree and/or 6+ years equivalent work experienceGoogle G suites / Microsoft Office adeptJoining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and moreHelp the community through expansive volunteer opportunitiesJoin one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employeesFinal Job Grade and officer title will be determined at time of offer and may differ from this posting.Some travel required (20%) to visit clients and internal partners.Please note this role is not eligible for employer immigration sponsorship.ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransABOUT THE TEAMJ.P. Morgan’s Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
