Newly created role within our Payments Client Service Account Management team, focused on enhancing client experience!As an Associate within the Client Account Management (CSAM) team in Payments business, you’ll play a pivotal role in enhancing the exceptional client experience that JPMorgan is renowned for. As part of our team, you’ll facilitate seamless delivery of our services and products, guiding clients through their journey with the bank.Job responsibilitiesComplete maintenance requests in prompt mannerCollaborate with other teams across the organizationEnsure that client maintenance tasks are executed efficiently and promptlyEngage internal parties depending on clients' inquiryIdentify potential risks and voicing out possibilityManage client expectations/ demands and facilitate required actions to completion
Newly created role within our Payments Client Service Account Management team, focused on enhancing client experience!As an Associate within the Client Account Management (CSAM) team in Payments business, you’ll play a pivotal role in enhancing the exceptional client experience that JPMorgan is renowned for. As part of our team, you’ll facilitate seamless delivery of our services and products, guiding clients through their journey with the bank.Job responsibilities
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Required qualifications, capabilities, and skillsDemonstrates a strong ambition to build a career in the financial industry, with a particular interest in the payments ecosystem. (This includes, but is not limited to, areas such as transaction banking, cash management, corporate finance, consulting, Fintech solutions, eCommerce business, and merchant acquiring)Proficient in both Japanese and English, with strong skills in written and spoken communication, and adept at managing expectations effectivelyExhibits a keen sensitivity to and interest in the details related to documentation, products, and client demands and needsTakes ownership and responsibility, values teamwork, and positions oneself as an integral part of the larger team, collaborating effectively with other members to achieve departmental and team objectives and targetsPreferred qualifications, capabilities, and skillsMinimum 3 years of experience in the financial industry, including banking, securities, or insuranceBasic knowledge on cash managementKnowledge of file formats and data integration methodsFamiliarity with ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems)Project management experience and/or skillsABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.ABOUT THE TEAMThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
