Company Description
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Facilitate role-based learning experiences across a variety of technical topics for new hires or existing Client Care teams
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Supports and helps to prepare SMEs/Business Leads to co-facilitate learning events as needed
Use effective facilitation techniques and tools to create a positive and interactive learning environment.
Partner with Visa University to make necessary instructional design updates and revisions to the learning programs.
Provide ongoing support and coaching to team members following learning sessions to ensure retention and application of the learned skills and knowledge.
Identify opportunities for customized training opportunities in partnership with the business, client experience team, knowledge management team, quality team, and the business
Travel as needed to conduct role-based facilitation training
Qualifications
Basic Qualifications:• 8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhDPreferred Qualifications• 9 or more years of relevant work experience with a bachelor’s degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD• Subject matter expertise on any of the following: Client Issue Resolution (Acceptance, Issuing, or Acquiring), CMS• A minimum of 3 years' experience in role-based facilitation/training delivery preferably in a contact center environment, b2b, or payments• Profound knowledge of adult learning principles and training design.• Excellent classroom and time management skills.• Strong written and verbal communication skills.• Proficiency in MS Office and Learning Management Systems (LMS).• Experience with e-learning platforms and practices.• Proven track record in developing and executing successful training programs.• Strong project management skills.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
