If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!Territory:This is a work-from-home, desk adjuster position. The preferred location/territory of the Associate who steps into this position is the Mountain Standard (MST) and/or Pacific Standard (PST) time zones.Required:Demonstrated customer service expertiseAbility to juggling multiple competing priorities simultaneously
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
Territory:This is a work-from-home, desk adjuster position. The preferred location/territory of the Associate who steps into this position is the Mountain Standard (MST) and/or Pacific Standard (PST) time zones.
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The ideal candidate will also have the following:
Internal Use Only: Compensation Grade: D4
Job Description Summary
Job Description
Key Responsibilities:
Handles all assigned claims promptly and effectively to conclusion, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of excellent customer service.
Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends special reserves where necessary.
Partners with Special Investigations Unit and Recovery to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation (property, material damage, casualty).
Prepares/reviews reservation of rights, non-waiver agreements and denials of coverage when appropriate.
Delivers an outstanding customer service experience to all internal, external, current and prospective customers.
May perform other responsibilities as assigned.
Reporting Relationships:Reports to Claims Manager,
Typical Skills and Experience:
Education:Undergraduate degree or equivalent experience preferred.
License/Certification/Designation:State licensing where required.
Experience:One to three years of related experience in customer service and/or claims handling. Multi-line or subject area experience preferred.
Knowledge:General knowledge of customer service principles. Demonstrated knowledge of claims handling and claims practices, insurance theory and practices, insurance contracts and their application and estimating. Familiarity with automated claims systems. Participation in technical insurance or industry coursework preferred, such as Chartered Property Casualty Underwriter (CPCU), ICAR, ASE.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Values:Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility:Not Eligible (Exempt)
Working Conditions:Normal office environment. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periods of time. Must be willing to work irregular hours and to travel with possible overnight requirements as the need arises.
ADA:The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check:Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
