If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!Territory: Most of Iowa, Southern Wisconsin, and Northern MissouriIdeal location: Anywhere in IowaThis is a work-from-home position with travel to policy locations (between 1-4 days a week). The selected individual must reside in the respective territory.The ideal candidate will also have the following:
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
Territory: Most of Iowa, Southern Wisconsin, and Northern Missouri
Ideal location: Anywhere in Iowa
This is a work-from-home position with travel to policy locations (between 1-4 days a week). The selected individual must reside in the respective territory.
The ideal candidate will also have the following:
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(Internal Use Only) Compensation Grade: F4
This opportunity can be filled at another level, depending onskills/knowledge/experience.
Job Description Summary
Job Description
Key Responsibilities:
Promptly and effectively handles assigned claims, with little to no direction and oversight, that may include complex and catastrophic casualty losses. Makes decisions within delegated authority and recommends settlement values in the disposition of serious and sometimes complex claims as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
Uses various methods of settlement in those cases where warranted; assigns cases to outside vendors as warranted.
Opens, closes and adjusts reserves in alignment with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary, according to Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.
Maintains current knowledge of: assigned insurance lines; court decisions that may affect the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.
Partners with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation.
Oversees defense counsel in all lawsuit activities from inception throughout the life of the claim.
Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers.
May perform otherresponsibilitiesas assigned.
Reporting Relationships:Reports to Claims Manager. Individual contributor role.
Typical Skills and Experiences:
Education:Undergraduate studies in business administration or related field preferred and/or relevant experience.
License/Certification/Designation:Successful completion of required claims certification schools/courses. Professional development such as IIA or CPCU preferred. State licensing where required. Obtain Xactimate Level 1 certification within a year of start date. Obtain Xactimate Level 2 certification within two years of employment.
Experience:Five years commercial property claims handling experience preferred.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Values:Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility:Exempt (Not Eligible)
Working Conditions:Inside or field claims environment. May require ability to sit and use telephone and personal computer for extended periods. Able to make physical inspections of accident scenes and property loss sites. Able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Able to work outside in all types of weather. Able and willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Available to work catastrophes (CAT). Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.
ADA:The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check:Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
