Job Description:Job Description: Head of Learning Experience, Client Service & Advisor Learning (CSAL)As Head of Learning Experience, you blend deep knowledge of learning & development design and consulting with a passion for coaching and developing people. You will directly lead a group of Team Leaders who oversee teams of learning designers, architects, performance consultants, as well as the Licensing Coordinator team - collectively supporting learning, development and licensing registration for Fidelity’s large Brokerage and Wealth distribution business units.You will also play an important role in prioritizing learning work across the business portfolio, mapping learning work directly to business KPI’s, and helping to drive the overall effectiveness of diverse learning strategies across Brokerage and Wealth distribution. You will be a critical leader in the Client Service & Advisor Learning organization, work frequently with business partners in various functions across Fidelity, and help to build a world-class learning team that is closely aligned with strategic business objectives.
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