DescriptionPROGRAM SUMMARY:The Defense Enclave Services contract will unify the DoD Fourth Estate Defense Agencies and Field Activities' (DAFAs) common use information technology systems, personnel, functions, and program elements under the direction of DISA’s Fourth Estate Network Optimization program office. It will unify the DAFAs on a common, modernized network architecture, DoDNet, to provide mission services focused on enhanced user experience, improved security, and network reliability.The Change and Enablement Senior Specialist will be a member of the Customer Experience team and will support the effort to provide an enhanced customer and user experience (UX) across a large set of stakeholders and users. They will apply best practices in user and customer experience, organizational change management (OCM), and customer relationship management to enhance the IT experience for all DoDNet users.
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