Call Center Subject Matter Expert Analyst

TheCall Center Subject Matter Expertis a fully trained State Benefits agent (rapid responder) who has achieved expert knowledge to respond to customer questions and complaints and troubleshoot problems with services.Key ResponsibilitiesOperates as a Subject Matter Expert and Point of Escalation for issue resolutionOperates in tandem with Team Leads and Operations Leadership to create a culture of team efficiency and drive agent productivity.Identifying operational issues and suggesting possible improvements.Conduct Quality Assurance monitoring assessment of customer calls both recorded and live.C hampion Continued Process Improvement Program for CSR processes, systems and customer experience.Provide nesting support for new agentsRead more of the job description

TheCall Center Subject Matter Expertis a fully trained State Benefits agent (rapid responder) who has achieved expert knowledge to respond to customer questions and complaints and troubleshoot problems with services.Key Responsibilities

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