Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Bilingual (English & French) Premium Support Senior Associate. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in Canada.
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Bilingual (English & French) Premium Support Senior Associate. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in Canada.
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The Difference You Will Make:
The Premium Support Senior Associate functions on the front line interacting directly with both customers & internal stakeholders. As a Premium Support Senior Associate, you will be responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.
Premium Support Senior Associates need strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.
A Typical Day:
Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases
Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention
Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed
Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals
Your Expertise:
Your Location:
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at:reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
