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Principal Duties & Responsibilities:Due to the nature of this role, bilingualism (English and French) is a requirementManage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customersDevelop sales plans/expand customer contacts that effectively market Grainger’s value proposition to drive profitable sales growth and maximize portfolio value.Develop and implement account penetration strategies to include regular business reviews for key customers to maximize salesDemonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s businessEstablish customer and market priorities to execute a strategic course of action to accomplish sales goalsCall planning, executing a sales process and strategically using a CRMUtilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyaltyDocument, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned marketAdherence to company sales and pricing guidelinesPreferred Education & Experience:1-3 years customer service experience required, sales experience an assetA post-secondary education is preferredAbility to listen, gain trust and bring to closure an action, project, resolution or sales with customersClearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organizationBusiness acumen around sales forecasting, opportunity management and customer planningTechnological capabilities and understanding to communicate in today’s business environment, Salesforce experienceAbility to utilize sales process to uncover customer objections/concerns, and determine appropriate solutionsAbility to maintain a plan of action until desired results is achievedStrong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenueKnowledge of Maintenance Repair & Operations (MRO) products and their applications an assetRewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):Medical, dental, vision and prescription drug coveragePaid time off (PTO) and up to 12 company holidays per year (dependent on home province)Life insurance coverage, including spousal and dependent life insurance.Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concernsRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial futureEducational & Professional Membership Fee Assistance programEmployee discounts, team member perks and more!DEI StatementWe encourage you to apply even if your experience doesn’t perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.#LI-ER2
