Bilingual Customer Service Specialist [Spanish/English]Internally titled: Traveler Support Specialist (TSS)EF Go Ahead ToursDenver, CO USASeptember Start date (in office)At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.In the role of Traveler Support Specialist (TSS), you will work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours. You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour. As a TSS you will continuously juggle and prioritize tasks while working efficiently under pressure. Your keen attention to detail, strong organizational skills and creative approach to problem-solving feed your resolve to come up with the best solution for the customer. Your positive attitude in approaching a challenging situation will make you an ideal member of the Traveler Support team.
Bilingual Customer Service Specialist [Spanish/English]Internally titled: Traveler Support Specialist (TSS)EF Go Ahead ToursDenver, CO USASeptember Start date (in office)
At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.In the role of Traveler Support Specialist (TSS), you will work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours. You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour. As a TSS you will continuously juggle and prioritize tasks while working efficiently under pressure. Your keen attention to detail, strong organizational skills and creative approach to problem-solving feed your resolve to come up with the best solution for the customer. Your positive attitude in approaching a challenging situation will make you an ideal member of the Traveler Support team.
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Who We Are Looking For
WhyYou’llLove Working Here: Perks, Benefits and Earning PotentialWork in our downtown office where you’ll enjoy comprehensive professional development, frequent social programming, office-wide sports leagues and employee-run social groups (including our “EF-finity” groups: Black@EF, LGBTQ+@EF, Latinos@EF, API@EF, Indigenous@EF, and Parents@EF). And did we mention the free coffee, beer and Kombucha on tap?! In addition, you can expect:
In addition, you can expect:
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more athttps://ef.com
