Job Summary
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Responsibilities
Night and/or weekend shift rotations to support MLB Club questions/needs and internal baseball technology incident response
Investigate potential data quality issues both proactively and responsively
Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership
Proactively monitor Major League games, Minor League games, dashboards, and internal channels for reported data and technology issues
Query the database to solve problems and answer questions as needed
Collaborate with the Statcast engineering, product, data science, and content teams to ensure accuracy on the next generation of storytelling metrics
Skills
Experience communicating professionally in a customer support role with technical and non-technical users
1+ years of experience with data and/or technology related to baseball
Critical thinking skills and the ability to apply learnings to unique situations
Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
Experience with SQL or similar database querying experience preferred
Some knowledge of cutting-edge tracking technology, including optical and radar systems is preferred
A love of baseball!
Pay Rate: $25 per hour
The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.
Why MLB?
MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
California based applicants have certain rights under California law.Please see our California Recruitment Privacy Policy for more details.
Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation.You will not be penalized for redacting or removing this information.
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us ataccommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.Are you ready to Step Up to the Plate? Apply below!
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us ataccommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
Are you ready to Step Up to the Plate? Apply below!
