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Analytical problem solvers.People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.What you will do:You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities currentManage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practicesYou will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processesTrain users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher trainingYou will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questionsProvide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management softwareCollaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelinesWhat you need:Bachelor’s degree required, preference for relevant degree in Nursing, Business or IT. Will consider an additional 6+ years work experience in lieu of Bachelors Degree2+ years clinical or healthcare IT (HIT) experience requiredMust be a US CitizenDemonstrated success in delivering excellent customer supportPrior experience supporting clinical end users through rounding and trainingAble to work under pressure with physician and nursing staffExperience with clinical workflow analysis and designExperience with Cisco wireless networks and equipment a plus#IND1About StrykerOur benefits:12 paid holidays annuallyHealth benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.For a more detailed overview of our benefits or time off, please follow this link to learn more:US Stryker employee benefitsAbout StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available atstryker.com.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on ourreferral pageStryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
