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Manage training schedulesManage training registrations and invitations. Track attendance and facilitate postponement / cancellation processUse BCG’s learning management system to maintain training database (program dates, participants, trainers, etc.)Prepare program logisticsVirtual/ online programs: Set up Zoom links and Outlook invites accordingly, prepare supporting platforms (e.g., Slack for participant’s online communication and Trello as information repository)Residential/ in-person programs: Source and secure training locations and venues (hotels, restaurants, etc.), develop airfare guideline, and participant pre-departure handbook, etc.Provide live training support and play the role as a program host, with potential to host training opening and closing sessionsBuild relationships with internal and external trainers while managing their scheduling, logistics, contracting, billing and invoicingManage post-program feedback process including executing surveys, develop feedback summary reports and manage communications with internal and external trainersSupport development of annual budgets for responsible training programs and track/ audit actual spendingMaintain the filing system for training materials and documents, making updates to materials on an as-needed basisPropose and lead initiatives to continuously enhance L&D operations2. Contribute to opportunities to improve learning and development programs overallSupport change management initiatives to create awareness and adoption of L&D’s latest initiativesBe a thought partner to the broader team on opportunities to improve operation effectiveness and efficiencyManage special projects relating to operations which may involve collaborationswith Learning & Development network, People Team and other BST / Consulting Teams3. Help develop the regional training communityAnswer requests for information & materialsCoordinate regular meetings and conference callsWelcome and support new members to the AP L&D communityYOU’RE GOOD ATBeing organized with attention to detail and accuracy within a fast-paced and complex environmentDisplaying service-oriented mentality and responding to customer’s needs with a sense of urgencyHosting large groups of learners-able to read the room, inject energy and support trainersCollaborating with program core team, displaying a high level of motivation and enthusiasm for tasksWorking effectively and independently in a wider virtual team environment, partnering across functions, geographic, cultures and staff levels within BCGAnticipating, identifying, analyzing and solving problems creativelyExcel, Outlook, Word and PowerPoint and have the ability to pick up digital tools quickly (Zoom, Slack, Trello, Sharepoint, etc)YOU BRING (EXPERIENCE & QUALIFICATIONS)BA/BS degree required* 3-5 years of experience in learning & development / HR operations or event managementYOU’LL WORK WITHYou will be part of the AP Consulting Learning and Development team and you will be reporting to the AP Consulting Learning and Development Operations Senior Manager
