Are you a forward-thinking professional with a strong background in IT service management, Operations and Governance and an interest in financial services? Join EPAM in Madrid as anApplication Operation Managerin the private banking sector and accelerate your career in financial services technology. We’re looking for a team player with excellent communication skills, engineering mastery and a B2+/C1 English level for effective stakeholder interactions.As part of this project, you will be responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management.
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This is a hybrid role based in Madrid’s city center, ideal for those eager to thrive in a dynamic environment and make a significant impact in private banking technology. Join EPAM and contribute to shaping the future of financial services in Spain!#LI-DNIResponsibilitiesAct as the first point of contact for Operations, Support, Maintenance and overarching Service LifecycleMaintain an IT Service or an infrastructure component, ensuring that Service Level Agreement and Operational Level Agreement are in place and fulfilledManage seamless operations end-to-end, collaborating closely with 1st, 2nd level, DevOps team, and external service providersAct as gatekeeper for any change in the IT Service and ensure compliance with IT governance (e.g. Security, Risk Management, Technical Debt Management, etc.)Improve continuously the service quality, availability, performance, capacity, and knowledge management, actively contributing to the development of the Application Owner Manager communityOwn Service and Asset Configuration Management of allocated IT Services (HPSM, ARIS, IAM roles) as well as IT Service Continuity Management for allocated IT ServicesEnsure proper tailoring and implementation of non-functional requirements in collaboration with the Application Engineer and coordinate the transition into test and production environmentsOccasional weekend work and on-call duty might be requiredRequirementsRelevant higher education and professional background within computer scienceStrong computer science fundamentals with 6-7+ years of professional software development experience with Java, Adobe Acrobat, MS Sharepoint and Oracle SQL, PL/SQLFamiliar with Appway and or Actico CRMBanking knowledge in client partner data management (CRM), account opening, and compliance environmentFamiliarity with Information Technology Infrastructure Library (ITIL) and other relevant frameworksDocument management (templates)Proficiency in tools and technologies related to IT service management, Operations and GovernanceA self-motivated, communicative personality with great interest in new challenges with independent and responsible working attitudeStrong analytical, communication, interpersonal, co-ordinational and leading skillsAnalytical and conceptual thinking style, with excellent problem-solving and decision-making abilitiesExperience with agile project methodologiesExperience in operations/supportDynamic and agile mindset, being passionate about operationsAble to work under pressure and manage a portfolio of tasksNative or very fluent English skillsGerman language is a plusWe offerPrivate health insuranceEPAM Employees Stock Purchase Plan100% paid sick leaveReferral ProgramProfessional certificationLanguage coursesEPAM is a leading digital transformation services and product engineering company with over 52,650 EPAMers in more than 55 countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga and Madrid as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.Why Join EPAMWORK AND LIFE BALANCE.Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.CONTINUOUS LEARNING CULTURE.Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.CLEAR AND DIFFERENT CAREER PATHS.Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.STRONG PROFESSIONAL COMMUNITY.Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.
