EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.We are seeking a dynamicAmazon Connect Architectto drive the architecture and design of our sophisticated IVR and Contact Center solutions.
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The ideal candidate will lead the AWS architecture strategy, ensuring seamless integration and deployment of contact center technologies at scale.#LI-DNI#EasyApplyResponsibilitiesDefine and guide the AWS architecture strategy, roadmap, and technical direction for AWS Connect solutionsLead the design, development, and deployment processes of contact center solutionsWork on the migration of on-prem IVR systems to AWS ConnectFacilitate integrations with CRM and WFM platforms, specifically SalesforceManage complex integrations leveraging Amazon Lex, Lambda, Lens, Polly, Pinpoint, and KVSOversee experience in serverless development and maintain robust serverless Cloud-native servicesEnsure high-quality unit testing and debugging of developed solutionsActively participate in the RFI and RFP processes to secure new business opportunitiesMaintain and manage source code effectively using Gitlab, GitHub, Bitbucket, or Code CommitContinuously explore new AWS services and features to enhance solution offeringsRequirementsOverall, 11 to 18 years of experience with a minimum of 2-3 years in architecting complex IVR and contact center platformsProven experience in building call center, collaboration, or telephony platforms in a Cloud or On-Premises environmentBackground in professional services or consulting in customer-facing rolesProficiency in enterprise call center/telecom implementation and operationsHands-on experience in software development/DevOps, integrating contact center platforms with CRMs and WFMsFamiliarity with Amazon Connect capabilities and required deployment skills, including GenesysKnowledge of serverless Cloud-native services such as Lambda functions, SNS, SQS, DynamoDB, API Gateway, Step functions, S3, IAM, LEX Designer, CloudWatch, and CloudTrailStrong unit test and debugging capabilitiesExperience in Source Code Management tools like Gitlab, GitHub, Bitbucket, or Code CommitNice to havePrior experience with other contact center platforms like Avaya and CiscoExpertise in working with AWS Java SDK to call AWS servicesWe offerOpportunity to work on technical challenges that may impact across geographiesVast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certificationsOpportunity to share your ideas on international platformsSponsored Tech Talks & HackathonsUnlimited access to LinkedIn learning solutionsPossibility to relocate to any EPAM office for short and long-term projectsFocused individual developmentBenefit package:Health benefitsRetirement benefitsPaid time offFlexible benefitsForums to explore beyond work passion (CSR, photography, painting, sports, etc.)
