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Partner with various internal and external stakeholders in areas such as client onboarding, standard operating procedures, implementation requirements, and L1 troubleshooting.Responsible for queue management and issue routing for customer inquiries related to setup, ad policy, and implementation issues.Provide L1 Troubleshooting for technical setup issues and manage escalations to internal stakeholders.Maintain and update Standard Operating Procedures and FAQ documentation.Own and develop process workflows for standard setup requirements and work cross-functionally to streamline and improve efficiency.Participate in testing initiatives for new ad products and feature enhancementsOwn the operational execution of self-service support and identify areas of improvement to internal teams.Assist with other Ad Tech related projects and initiatives across all buying channels within CMX’s product offerings.Required Qualifications:5+ years of digital/online media experience3+ experience in ad operations, product operations, or project managementPreferred Qualifications:Retail media experience is a plusExperience in managing and maintaining a ticketing system/queueExperience working with DSPs (Trade Desk preferred), SSPs, and/or ad serving platformsStrong internal and external communication skillsExperience in client solutions / supportAbility to thrive in, a fast-paced environmentDetail oriented; possessing critical thinking, analytical and highly organizedStrong problem-solving and troubleshooting abilitiesProficient with Microsoft Office Suite (Outlook, PowerPoint, Excel)Effective time management skills - ability to prioritize and meet deadlinesA team player with an entrepreneurial spirit.Education:Bachelor’s degree or equivalent (HS Diploma + 4 years of relevant experience) required.Pay RangeThe typical pay range for this role is:$82,940.00 - $199,144.80This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/28/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
