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What you’ll be doing:Onboarding:Explaining how our service works, learning about our clients' business plans, managingexpectations, building rapport, etc.Client relations:Acting as liaison between the client and our creative teams (copy, production, etc.),and taking responsibility for overall satisfaction - i.e. Resolving issues; developing, implementing andmanaging audio productions, etc.Client retention:Analyzing current ROIs, developing insights, helping clients interpret findings andunderstand opportunities for future Audio Branding executions etc.Revenue optimization: Executing upsell and cross-sell opportunities; obtaining client referral, etc.What we look for:A proactive and effective written and verbal communicatorA creative, analytical problem-solver who focuses on delivering client satisfactionHungry and able to learn new things quickly (especially about our products and operational processes)Highly organized and a diligent project manager, able to multi-task on client projects and deliverablesThe kind of person who thrives in a fast-paced, metrics-based environmentSomeone with a confirmed history of building client relationshipsThe ability to balance attention to detail with swift executionThe ability to achieve quotas and other business-critical metrics.Perks of working at PHMG:18 days PTO, 2 VTO days, plus 9 federal holidaysComprehensive health benefits package401k with company matching (3%)Commuter benefits through Ventra and Divvy, and subsidized parking optionsExciting social scene and lively atmosphere (intramurals, happy hours, etc.)Dynamic offices with spectacular views of Lake MichiganFree onsite gym membership#LI-MT1
