About the RoleAt Uber, providing excellent customer support is a core feature of our product experience. As a Access and Engagement Program Manager, you will be responsible for the successful definition and start to finish execution of high-impact strategic projects that seek to improve the customer experience for riders and earners that are signing up to drive with Uber, enabling easier access to our platform and contributing to our overall business goals and to a better customer experience.This role has a heavy focus on project management, customer experience, cross-functional collaboration and continuous process improvements through collaboration, organization, and data analysis.You will partner cross-functionally with Operations and Product teams, regionally and globally, to design and implement top-in-class support solutions. You will work closely with the support operation and will be accountable for delivering our support services through agents and technology.
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